Refund and Return Policy

At Premium Swangas Rims and Wheels Dealer, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms under which returns, exchanges, and refunds are processed. By making a purchase on our website, https://premuimswangasrims.com/, you agree to these terms.

1. General Return Policy

  • Eligibility: You may return most items purchased directly from Premium Swangas Rims and Wheels Dealer within 30 days of the delivery date for a refund or exchange. Items must be in new, unused condition, with all original packaging, tags, and accessories intact.

  • Non-Returnable Items: Certain items are not eligible for return, including:

    • Custom or special order products
    • Clearance or final sale items
    • Items that have been used, installed, or altered
    • Gift cards

  • Return Process: To initiate a return, please contact our customer service team at Mail@premuimswangasrims.com with your order number and reason for the return. We will provide you with instructions on how to return your item(s).

2. Refund Policy

  • Refund Eligibility: If your return is approved, we will process a refund to your original method of payment. Refunds are typically processed within 7-10 business days after we receive the returned item(s) and verify their condition.

  • Partial Refunds: In certain situations, only partial refunds are granted, including cases where the returned item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product). The customer is responsible for return shipping costs unless otherwise specified.

  • Restocking Fee: A restocking fee of up to 15% may be applied to returns of non-defective items, particularly for large or bulky items like wheels and rims. This fee will be deducted from your refund amount.

3. Exchange Policy

  • Exchanges: If you wish to exchange an item for a different size, style, or product, please follow the return process outlined above and place a new order for the desired item. The original item must be returned within the 30-day return window. We will issue a refund for the original purchase once the return is received and processed.

  • Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately at Mail@premuimswangasrims.com. We will arrange for the return of the item and cover the cost of return shipping. We will send a replacement item as quickly as possible, subject to availability.

4. Damaged or Lost Items

  • Damaged in Transit: If your item arrives damaged, please contact us within 48 hours of receipt at Mail@premuimswangasrims.com. Provide detailed photos of the damage and the packaging. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

  • Lost Packages: If your order does not arrive within the expected delivery window, please notify us as soon as possible. We will investigate the issue with the shipping carrier and take appropriate action, which may include sending a replacement or issuing a refund.

5. Special Considerations

  • Custom Orders: Custom or special order products are made specifically for you and are non-returnable and non-refundable unless they arrive damaged or defective. Please review your order details carefully before finalizing your purchase.

  • International Orders: Returns for international orders are subject to the same policies as domestic orders. However, the customer is responsible for all return shipping charges, duties, and taxes. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

6. Refund Processing Time

  • Refunds are typically processed within 7-10 business days after we receive the returned item(s).
  • You will receive a confirmation email once your refund has been issued.
  • Please note that it may take additional time for the refund to appear on your credit card statement or in your bank account, depending on your financial institution.

7. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact us at:

Premium Swangas Rims and Wheels Dealer
1200 E Rundberg Ln, Austin, TX 78753, USA
Email: Mail@premuimswangasrims.com

This comprehensive Refund and Return Policy covers all necessary aspects to help ensure customer satisfaction while protecting your business. If there are any additional details youā€™d like to include, feel free to let me know!